Client Operations & Support Manager

Job Title: Client Operations & Support Manager Location: Gurugram Note: Hybrid (3 days to office) We are looking for an experienced Client Operations & Support Manager to manage client relationships, handle escalations, and drive operational excellence. What you’ll do: Own client support requests and manage escalations end-to-end Ensure timely resolution, proper routing, and compliance for all cases Collaborate with cross-functional teams to resolve client queries efficiently Monitor workflows and drive accurate, timely closures Share operational metrics, reports, and performance insights Communicate clearly with clients and support reviews/meetings Track commitments and ensure on-time delivery Identify process gaps and drive continuous improvements Maintain documentation and support operational best practices What We’re Looking For 10+ years of experience, including 6+ years in client support, operations, or financial/insurance domain Strong experience in managing client requests and ...