Client Operations Manager

At ANAT Business for Business (Cleveland, OH), we are looking for a proactive, solutions-driven Client Operations Manager to take full ownership of client administrative operations. This is a fully remote position.

This is not a pass-the-task role. You are responsible for ensuring processes are executed correctly — and stepping in to resolve issues when they are not.

What You'll Do

• Oversee Client Admins (6) handling invoices, collections, bookkeeping, and documentation
• Ensure financial and administrative processes are executed accurately and on time
• Provide support and guidance when billing or account issues arise
• Take responsibility when problems occur and drive resolution end-to-end
• Act as escalation point for operational or client-related challenges
• Identify risks proactively and prevent recurring issues
• Strengthen processes and enforce accountability across the team

What We're Looking F...