Job Description

ROLE SUMMARY

Our client is seeking a Call Center Operations Team Lead 2 who will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with clients to address their business needs.

WORK SCHEDULE:
9 AM - 6 PM EST / 10 PM - 7 AM PH Time, Follows Philippine holidays

POSITION TYPE
: Full Time

WORK ARRANGEMENT
: Remote

ESSENTIAL FUNCTIONS:

  • Process client orders on time and in compliance with client contract requirements
  • Perform the following team management responsibilities:
  • Conduct daily team stand-up meetings to keep teammates focused on objectives and outcomes
  • Understand, document, and resolve any escalations or issues for teammates
  • Monitor and maintain productivity across all teammates
  • Provide regular performance and metric feedback to each teammate based on established targets relative to the team's average
  • Hold teammates ac...

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