Job Description

Our client is one of the world's leading online travel agencies.

Now, they are looking for a Client Operation Executive - Chinese Speaking to join their team.

Responsibilities

  • Providing excellent customer service.
  • Attending client queries through phone calls and emails, being proactive, courteous, friendly, and helpful.
  • Ensuring that all client requests, issues, and complaints are resolved promptly and accurately, per defined policies, guidelines, terms, and conditions.
  • Promoting goodwill when dealing with clients and internal sales teams, maintaining good client relationships, achieving high client satisfaction, and retaining client loyalty.
  • Acting and suggest on improvement opportunities identified during daily work.

    • Qualifications

  • Bachelor's Degree in any field.
  • Good command of Chinese skills (HSK 5 or 6).
  • Fair to good command of English skills (TOEIC score will be specially consider...

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