Client Operations Delivery Manager

Client Operations Manager

The Client Operations Manager runs, supports, or enables commercial transactions for Cisco’s customers, partners, or internal stakeholders. He/She specializes in one or more areas of the end‑to‑end commerce process, drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity and ensuring positive customer experience while maintaining data quality.

Key responsibilities include identifying opportunities to streamline, automate or outsource segments of Cisco’s commerce or internal processes; enabling clients to do business with Cisco more easily through self‑serve options and training; performing data analysis using domain knowledge to uncover patterns, draw insights, and make recommendations to fix issues and optimize processes; identifying problems that impact margins or consistency; developing recommendations for new business processes and adapting business tools; working with stak...