Job Description
We are looking for a Manager – Implementation who will lead and manage end-to-end implementation of clients on ZIGRAM products and managed services, ensuring seamless onboarding, configuration, go-live, and transition to steady-state operations.
This is a client-facing role requiring strong ownership, execution excellence, and cross-functional coordination.
Key Responsibilities
- Lead end-to-end client implementation for products and managed services from contract sign-off to go-live.
- Own implementation planning, timelines, milestones, dependencies, and delivery governance.
- Act as the primary implementation SPOC for clients and internal stakeholders.
- Understand client business, compliance, and operational requirements and translate them into system and service configurations.
- Oversee configuration of workflows, rules, risk frameworks, SLAs, reporting, and managed service models.
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