Client Manager (Remote, PHILIPPINES)

Client Managers serve as the account holder and 1st level of case escalations. They build relationships with clients and act as their guide and advocate in every interaction with the business. As the point of contact on service delivery engagements, they educate the clients on company services and how FA is expected to improve their business needs. Client Manager also ensures that client needs are met in a way improves customer satisfaction.

Responsibilities

• Support Asia’s clients
• Work with Account Manager on client service & delivery strategy, and support client retention and making FA as vendor of choice.
• Standard client contract management and renewal handling – facilitate standard contract terms and pricing discussion with clients
• Case management administration – Take full ownership of client administration tasks – including package configuration, user management, SOP updates, change request drafting, and system orientatio...