Client Lifecycle Management Analyst, Quality Assurance

The opportunity: 

Being part of HSBC in Switzerland, you’ll help evolve and grow our business across EMEA, supporting Private Banking operations across our EMEA booking centres: PBRS (Switzerland), PBRSG (Guernsey Branch) and PBLU (Luxembourg).

The Client Lifecycle Management Analyst, Quality Assurance will work closely with the Client Lifecycle Management (CLM) teams across these EMEA entities to ensure deliverables are completed to required quality standards. The role includes coaching and training on Customer Due Diligence (CDD), using Quality Assurance (QA) insights and trends to strengthen compliance and uplift performance. You’ll share best practices to drive continuous improvement in customer service, quality and consistency against established standards and frameworks. The role also involves performing a broad range of controls, primarily covering tax-related topics (e.g., QI, FATCA and CRS regimes), as well as supporting multiple ad-hoc annua...