Client Implementation Specialist, AVP

Your key responsibilities

Client Communication: Act as the primary point of contact for corporate clients regarding application support issues, ensuring clear and professional communication.

Customized Support: Provide personalized support and solutions tailored to T1 corporate client's specific needs and business processes.

Service Level Agreements (SLAs): Monitor and adhere to SLAs, ensuring that all support activities meet or exceed agreedupon timelines and quality standards.

Client Training: Conduct training sessions for clients to enhance their understanding and efficient use of the applications.

Technical Support: Provide technical assistance to Corporate Clients for various applications and software, addressing user queries and issues in a timely manner.

Issue Resolution: Analyze and resolve technical issues, ensuring minim...