Client Follow-Up and Collection Specialist

Maximize your skills as a Collection and Customer Service Agent at Iceberg Finance located in Québec City. This role entails effective client follow-ups and managing overdue accounts passionately.
As part of a recognized Fintech, your responsibilities will include communicating with clients through calls and emails, following up on payments, and conducting judicial procedures. A meticulous and organized approach will ensure your effectiveness in a role dedicated to balancing empathy with efficiency.
Key Responsibilities:
• Handle incoming calls and emails from clients daily
• Follow up on unpaid accounts systematically
• Initiate necessary judicial procedures for debt recovery
• Research client information for informed decision-making
• Collaborate with insurance companies on loss claims
Requirements:
• Strong grasp of relevant legal frameworks
• Outstanding communication for both written and oral interactions
• Proven ability to negotiate with clients ...