Client Experience Specialist

Client Experience Leader – Turn Escalations into Loyalty & Growth

100% Remote | Full-Time

At
Outsourced Doers
, we don't just manage clients. We
obsess over them.

We turn complaints into opportunities, challenges into wins, and feedback into
fuel for innovation
.

We're looking for a
Client Experience Specialist (Team Lead)
who can transform client interactions into powerful retention and referral engines while leading a high-performing team. If you're the kind of person who thrives under pressure, loves solving tough problems, and gets a thrill out of exceeding expectations—this role is for you.

What You'll Own:

• Escalation Resolution (60%)
  – Be the go-to problem-solver. Tackle escalations fast, resolve with flair, and leave clients saying wow.
• Team Leadership (10%)
  – Lead, coach, and elevate a team of Client Experience Specialists to hit KPIs, SLAs, and NPS goals.
• Process Innovation (20...