Client Experience Specialist

About VeraTru

Veratru serves as a critical financial partner supporting the federal No Surprises Act. When healthcare providers and insurance companies disagree on payment for out-of-network services, they enter a structured dispute resolution process.

While the arbitration administrators handle the decision-making, Veratru handles the money. We manage the complex flow of administrative and arbitration fees associated with these disputes. We are a technology-forward, process-driven company operating in a high-volume environment where accuracy and agility are paramount.

About the Role

As a Client Experience Specialist, you will be the primary guide for clients using the VeraTru portal. You will help users adopt the platform confidently, troubleshoot issues quickly, and translate complex workflows into clear, actionable steps. You will also partner closely with internal Payments and Product teams to ensure smooth reconciliation and to remove frictio...