Client Experience Scheduler

The Client Experience (CX)–Focused CAE Scheduler plays a key role in delivering an exceptional end‑to‑end client experience for trainees, corporate and internal customers, and all training partners.This role combines traditional scheduling responsibilities with a strong emphasis on customer service, proactive communication, and client engagement. The Scheduler ensures training operations are efficient, compliant, and centered around client needs. The ideal candidate is a self‑starter, capable of anticipating customer expectations, building strong relationships, and representing CAE with professionalism, empathy, and care.

Key Responsibilities

Client Experience & Engagement

Act as a primary point of contact for clients regarding scheduling, training and technical departments, and service inquiries.

Communicate with empathy, clarity, and urgency to ensure clients feel supported throughout their training journey.

Proactively engage with ...