Job Description

Description

To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction
  • Research current and future market trends, as well as current behavior and processes and recommend changes to the business.
  • Develop and review the customer journeys.
  • Develop the business strategy per client type and review progress per segment.
  • Propose changes at a strategic and operational level.
  • Create and provide information and training on initiative and changes.
  • Present data, recommendations to stakeholders, gain commitment and implement measurable customer experience.
  • Take lessons from highly regarded service providers in and outside our specialisms and industries and deliver an enhanced customer experience at all customer touch points.
  • Manage, support, and integrate services and solutions, and initiate innovati...

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