Client Experience Leader, Commercial/Personal Insurance

Description

The Opportunity

Our client is looking for a Client Experience Leader to support and guide their Commercial and Personal Lines servicing teams. In this leadership role, you’ll be responsible for developing team members, ensuring workflow consistency, and driving operational performance. You’ll also champion system optimization, data quality, and contribute directly to complex client solutions when needed. This is an opportunity to lead a strong service team in a well-established brokerage environment.

The Employer

Our client is a respected insurance brokerage known for its high-touch client service and commitment to operational excellence. With a collaborative internal culture and a track record of strong industry relationships, this brokerage is focused on continuous improvement, professional development, and client retention.

About You

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