Client Experience Leader - Calgary

We are currently recruiting for a Client Experience Leader for a respected brokerage in Alberta.

3 Reasons to Apply:

🚀 Step into a key leadership role influencing both Commercial and Personal Lines service teams.

💰 Competitive compensation package with full benefits.

✅ Make a meaningful impact by shaping service standards, coaching teams, and driving operational excellence.

Responsibilities:

Leadership & Team Development: Lead, coach, and mentor Commercial Account Managers, Assistant Account Managers, and Personal Lines teams through regular 1-on-1s, training, and workflow guidance.

Operational Excellence: Oversee day-to-day servicing operations, conduct file reviews, QA checks, and renewal audits to ensure compliance, consistency, and E&O prevention.

Systems & Reporting: Act...