Job Description

Client Experience Leader

We are currently recruiting for a Client Experience Leader for a respected brokerage in Alberta.

3 Reasons To Apply

  • Step into a key leadership role influencing both Commercial and Personal Lines service teams.
  • Competitive Compensation Package With Full Benefits.
  • Make a meaningful impact by shaping service standards, coaching teams, and driving operational excellence.

Responsibilities

  • Leadership & Team Development: Lead, coach, and mentor Commercial Account Managers, Assistant Account Managers, and Personal Lines teams through regular 1-on-1s, training, and workflow guidance.
  • Operational Excellence: Oversee day-to-day servicing operations, conduct file reviews, QA checks, and renewal audits to ensure compliance, consistency, and E&O prevention.
  • Systems & Reporting: Act as the EPIC ...

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