Client Experience Coordinator

Position Summary

The Client Experience Coordinator serves as a key liaison between residents, families, and facility staff to ensure an exceptional experience throughout the resident’s stay. This role focuses on satisfaction, communication, service recovery, and overall quality of life, combining principles from social services and hospitality to create a welcoming, responsive, and supportive environment.

Key Responsibilities

• Resident & Family Experience

• Serve as the primary point of contact for residents and families regarding concerns, feedback, and service requests

• Conduct regular resident and family check-ins to assess satisfaction and identify needs

• Facilitate smooth admissions, transitions, and discharges in collaboration with interdisciplinar...