Client Experience Coordinator

Company Description

A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin team.

raisin (a product of A.K.A.) is a SaaS based, state-of-the-art, online and mobile fundraising platform that empowers charities and non-profits across Canada and the United States to reach and exceed their fundraising goals.

To learn more about raisin visit:

Job Description

In the role of raisin Client Experience Coordinator, duties include:

• Technical Support – Provide ongoing account and product support for multiple charitable clients using the raisin online fundraising system
• Training – Train clients on all aspects of the raisin product (web-based and in-person)
• Tracking – Ensure that CRM tool is kept up to date with all account activities, opportunities and co...