Client Experience Coordinator

Job Description

Be the First Face of Exceptional Service.

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.

Your Role

As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.

Key Responsibilities

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estima...