Client Experience Advisory Agent at Desjardins

Enhance member satisfaction as a Client Experience Advisory Agent at Desjardins. Provide critical support for banking transactions and promote innovative financial solutions.
Desjardins is looking for a Client Experience Advisory Agent with a strong customer focus. In this role, you will offer advice on banking transactions, assist clients with digital tools, and maintain essential business relationships. Your expertise will help address member needs while ensuring smooth financial operations.
Key Responsibilities:
• Assist members with using digital banking tools
• Contribute to maintaining business relationships
• Address issues of fraud or transaction irregularities
• Stay informed about financial products and services
• Comply with security and risk management guidelines
Requirements:
• High school diploma or equivalent experience
• At least two years in a relevant role
• Knowledge of Desjardins products and convenience services
• Proficient in F...