Client Experience Administrator

Job Overview The Client Experience Administrator will process individual and corporate client registrations and serve as a key point of contact throughout the client lifecycle. The successful candidate will be responsible for identifying client requirements, supporting first-time clients through the sign-up process, and assisting existing clients with new functionalities and queries. The Client Experience Administrator will act as a stabilising force within the team, taking ownership of complex or sensitive matters, ensuring appropriate allocation of cases, and intervening proactively to resolve issues before they impact the client experience. This