Client Expansion Strategist

The Role

The Client Expansion Strategist is responsible for growing headcount through back orders and replacement conversions from existing clients, using disciplined account intelligence and timing-based outreach. This role does not provide day-to-day support. Instead, it focuses on:

●  Identifying the client's next reasonable hire based on workload and business signals, and

●Running a structured recovery motion for at-risk and cancelling contracts to protect revenue and headcount where possible.

This role is designed for a market with natural churn: success is measured by net headcount contribution and recovered runway, not perfect retention.

What Success Looks Like (12 months)

●       Back orders become a repeatable motion (not ad hoc)

●       Replacement demand is converted faster and more consistently

●       At-risk/cancelling clients receive structured outreach and recovery offers

●       Clear visibility exists a...