Client Director

The purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline, maintaining key client accounts, and facilitating sustainable profitable growth.

• Act as the main point of contact for clients across all business areas, focusing on building and maintaining strong relationships.
• Collaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction.
• Monitor and enhance client satisfaction, using annual Voice of Customer (VOC) surveys to measure and improve service quality.
• Identify and pursue opportunities for cross‑selling and upselling, maximizing value for both clients and the organization.
• Manage and prio...