Client Delivery Associate

Application Deadline:03/19/2026Address:2340A boulevard LapiniereJob Family Group:Commercial Sales & ServiceProvides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.Handles transactional requests, escalations and investigation of all types of service needs for clients.Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions.Publishes regular and ad-hoc reports and dashboardDemonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs.Contributes to the development of new products or services based on insights gathered from client interactions and market analysis.Engages with clients to understand and diagnose service needs, ensuring concerns are addressed p...