Job Description

DESCRIPTION


  • MIS comprehension

  • Enhancing existing scope’s volumes/new scopes

  • Building rapport with point of contact and conference calls.

  • Documenting historical behavior of client

  • Maintaining SLAs

  • Ensuring client satisfaction at delivery level

  • Sustaining business compliance

  • Professionally handling customer complaint

  • Preserving existing book of business

    • PROFICIENCY

  • Excellent writing and verbal communication skills.

  • High energy levels, drive and resilience.
  • Good computer knowledge, skillful at using the Internet, and demonstrable.

  • Intelligent and good logical reasoning.

  • Ability to work under constant pressure.

  • A smart, hardworking, ambitious, and Ability to Learn, Flexibility & Adaptability.

  • Exploring and identifying new line of business from existing clients

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