Job Description

DESCRIPTION

  • MIS comprehension
  • Enhancing existing scope’s volumes/new scopes
  • Building rapport with point of contact and conference calls.
  • Documenting historical behavior of client
  • Maintaining SLAs
  • Ensuring client satisfaction at delivery level
  • Sustaining business compliance
  • Professionally handling customer complaint
  • Preserving existing book of business

    • PROFICIENCY

  • Excellent writing and verbal communication skills.
  • High energy levels, drive and resilience.
  • Good computer knowledge, skillful at using the Internet, and demonstrable.
  • Intelligent and good logical reasoning.
  • Ability to work under constant pressure.
  • A smart, hardworking, ambitious, and Ability to Learn, Flexibility & Adaptability.
  • Exploring and identifying new line of business from existing clients

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