Client Coordinator and Customer Support

The Customer Support and Client Coordinator plays a key role in ensuring an exceptional client experience from first contact through ongoing service delivery. This position combines client-facing responsibilities with administrative and operational support to ensure smooth day-to-day centre
operations. The role requires empathy, strong communication, and the ability to coordinate effectively across departments in a fast-paced, service-oriented environment.
Key Responsibilities
1. Client Support & Coordination
● Serve as the first point of contact for client enquiries and intake.
● Guide families and clients through the service process, including consultation scheduling and follow-ups.
● Provide clear information about services and ensure a warm, client-centred experience at every touchpoint.
● Respond promptly to internal and external enquiries via email, phone, and in-person interactions.
● Schedule, registe...