Job Description

The Opportunity:

The Client Care Representative is responsible for answering queries, complaints and processing client requests in person, via phone and electronic media such as email/e-work and online chat etc. The CCR will process permits, prepare correspondence and fulfill client needs to ensure customer satisfaction. The CCR, will act as a liaison, provide product/services information and resolve any emerging problems that clients may face with accuracy and efficiency.


Status: Regular, Part-Time, Union 
Location: Vancouver (in office 5 days a week)
Pay Grade: 11 ($29.10 - $33.70)
Number of openings: 1
Reports to: Business Leader, Client Care 


Principal Accountabilities: 

  • Receive, review, and process applications for services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment, scheduling of inspection requests, an...

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