Job Description

The Opportunity:

The Client Care Representative is responsible for answering queries, complaints and processing client requests in person, via phone and electronic media such as email/e-work and online chat etc. The CCR will process permits, prepare correspondence and fulfill client needs to ensure customer satisfaction. The CCR, will act as a liaison, provide product/services information and resolve any emerging problems that clients may face with accuracy and efficiency.


Status: Regular, Part-Time, Union 
Location: Vancouver or Langley (in office 5 days a week)
Pay Grade: 11 ($29.10 - $33.70)
Number of openings: 1
Reports to: Business Leader, Client Care 


Principal Accountabilities: 

  • Receive, review, and process applications for services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment, scheduling of inspection r...

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