Client Care Representative I

Job Description

Work Management
• Assist with client inquiries and requests across multiple communication channels
• Review and process various client requests
• Validate submitted documents (such as identification and proof of account details)
• Coordinate with support teams, such as workforce managers, to ensure efficient service delivery
• Endorse requests for further action or approval
Teamwork, Collaboration, and Engagement
• Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through 
various projects, learning and development, skills assessment, and/or process improvement
• Ensure to comply with the company’s internal and operations policies and guidelines

Communication Skills
• Fluent in verbal and written English 
• Strong and effective communication skills
• Good listening skills
Problem Solving:
• Detect and recognize that there is a problem