Client Care Representative: Call

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

• The Call Centre agent is responsible to effectively deal with all client calls investigating and ensuring resolution of client policy service enquiries.
• Its core function is to provide a professional and effective services to brokers, advisors and clients, meeting their expectations, particularly in terms of quality and ...