Client Care Ops Analyst (Business/Digital Transformation)

Position Overview:

We're looking for a proactive and strategic Channel Strategy Analyst to join our Visa Client Care Operations team. You'll develop and optimize channel strategies, ensuring they align with our clients' needs.

Key Responsibilities:

• Technical Skills:
  • Use analytical and data tools such as Excel, SQL, Python, and Jupiter Notebooks to collect, clean, analyze, and visualize data.
  • Leverage modern BI tools (e.g., Tableau, Power BI) to create clear dashboards and insights for stakeholders.
  • Utilize platforms such as Genesis Cloud and Microsoft Dynamics (CRM) to extract operational data, analyze customer interaction patterns, and identify opportunities for workflow improvements and automation.
  • Work with cloud data platforms such as Snowflake or Big Query to query, manage, and integrate large datasets.
  • Apply AI ...