Client care manager (pretoria - montana)

Key Responsibilities Lead, manage, and motivate the customer care team to achieve performance targets Monitor service levels and ensure delivery against SLAs and KPIs Handle escalated customer queries and ensure timely resolution Analyse customer trends and provide reporting on team performance and service metrics Collaborate with internal departments to enhance customer experience and processes Implement and improve customer service workflows and best practices Conduct performance reviews, coaching, and ongoing team development Ensure compliance with company policies, procedures, and operational standards Minimum Requirements Proven experience in a customer care / call centre management role Strong leadership and team management experience Advanced computer literacy, including Microsoft Excel and MS Office 365 Experience with customer service systems advantageous (e.g. Freshdesk or similar) Knowledge of FICA compliance advantageous Excellent verbal and written communication skills Str...