Client Care Coordinator

Brown & Brown is seeking a Client Care Advocate to join our growing team in Maitland, Fl!

The Client Care Advocate role provides daily account management support in the operations of the Service Division.

How You Will Contribute:

• Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.
• Assist in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe.
• Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.
• Understand health and benefits products, services, and tools to educate client membership of what is available through ...