Client Care Associate

Visa Bogota, D.C., Capital District, Colombia

Client Care Associate

Location: Bogota, Colombia. This hybrid role is part of Visa’s award‑winning customer support team, supporting the business and technical needs of our growing merchant base.

Job Description

The Client Care Associate will respond to partner requests, resolve merchant issues, document cases, and provide technical support for Cybersource merchants, acquirers, or payment facilitators. The position requires a proactive, customer‑focused approach and strong technical aptitude.

Responsibilities

• Respond to incoming and partner requests quickly, professionally and meeting KPIs
• Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues
• Thoroughly document cases in Dynamics and update status accordingly
• Collaborate with Team Leads, ...