Client Associate

Are you ready to embark on your next role? Join Findex as a Client Associate!

This role is designed to ensure the quality and continuity of client service delivery across dedicated Client Teams. As the central coordination point between clients, Partners and internal service teams, the CA will be accountable for the end-to-end client service outcomes - enhancing consistency, responsiveness, and quality across the client experience.

This is a full-time, permanent position based in our Colac office. 

Your role, your contribution! 

• Serve as a first point of contact for a defined portfolio of clients to help strengthen client relationships and improve responsiveness.
• Work alongside the Team Leader, aligning team workflow priorities with client needs contributing to achieving team performance goals and ensure adherence to internal systems, policies, and processes.
• Act as a liaison between the Partner...