Job Description

JOB DESCRIPTION

Job Title

Client Account Representative

Job Description

Client Account Representative (Malvern, PA)

Serve as the key liaison between Account Executives, physician practices, and internal teams, ensuring exceptional service and effective communication.

Your role:

  • Serve as the primary point of contact for Account Executives, Practices, and Sales teams, providing timely support and updates on patient-related activities.

  • Coordinate communication between internal departments and external stakeholders to resolve service, product, process, and EMR-related issues.

  • Track, analyze, and document inquiries, feedback, and service trends, maintaining accurate records and supporting continuous process improvements.

  • Educate users on products, policies, and procedures, and support the onboarding of new physician offices and staff.

  • Manage multiple prio...

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