Job Description
Client Account Manager
* £38,000 + Bonus
* Workplace pension scheme
* Gym membership
* Regular team events and a collaborative company culture
* 28 days annual leave (including bank holidays)
Role Overview
The client Success Lead is responsible for owning the end-to-end client experience within the business, with a primary focus on retention, growth, and satisfaction.
You will manage client relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support.
Working closely with internal teams, you will act as the voice of clients and play a key role in improving engagement, reducing churn, and driving long-term value.
Key Responsibilities
* Manage a portfolio of clients, acting as their primary point of contact and building strong, long-term relationships
* Lead structured onboarding and offboarding processes, ensuring smooth transitions
* Conduct regular check-ins...
* £38,000 + Bonus
* Workplace pension scheme
* Gym membership
* Regular team events and a collaborative company culture
* 28 days annual leave (including bank holidays)
Role Overview
The client Success Lead is responsible for owning the end-to-end client experience within the business, with a primary focus on retention, growth, and satisfaction.
You will manage client relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support.
Working closely with internal teams, you will act as the voice of clients and play a key role in improving engagement, reducing churn, and driving long-term value.
Key Responsibilities
* Manage a portfolio of clients, acting as their primary point of contact and building strong, long-term relationships
* Lead structured onboarding and offboarding processes, ensuring smooth transitions
* Conduct regular check-ins...
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