Client Account Executive

Position: Client Account Executive

Experience: 0 - 1 Years

Location: Ahmedabad

Notice period: Immediate joiner to 15 days only

Key Responsibilities

- Respond promptly and professionally to customer queries via call, email, and chat.

- Provide functional support for Cygnet’s GST and Compliance Products (GST filing, E invoicing, E-way bill, reconciliation, etc.).

- Guide customers on product usage, portal navigation, and basic troubleshooting.

- Assist users in understanding GST-related workflows, documentation, and system requirements.

- Coordinate with technical teams to escalate unresolved issues and ensure timely resolution.

- Maintain detailed records of customer interactions, issues, resolutions, and feedback.

- Ensure excellent customer experience by maintaining a positive, empathetic, and service-oriented att...