Clerical Officer

Tosupport Urology to reduce DNA rates and increase clinic utilisation, thereby helping to reduce the total waiting list size for Urology.

Responsibilities

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

• Be fully conversant with and adhere to standard operating procedures, policies and departmental procedures.
• Process patient and other correspondence, documentation, letters, reports and other materials promptly.
• Provide a full clerical support service: organise, sort and file documents; manage incoming and outgoing paper and electronic post; photocopy, fax and distribute information by post or email; type letters and other documents.
• Greet patients and visitors, providing an efficient and courteous service and refer queries to appropriate senior staff.
• Plan and book appointments in priority order in accordance with departmental policy, arranging transport or interpreting services as needed.
• Check,...