Job Description

Description

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  • The Claims Supervisor will lead a team responsible for accurate and timely processing of healthcare claims (professional/institutional) while ensuring adherence to client policies, regulatory requirements, and internal quality standards. This role focuses on daily operations management, team performance, quality/compliance, production attainment, people leadership, and continuous improvement across claims processing workflows.

    • Responsibilities: -

    1) Team Leadership & Daily Operations

  • Supervise day-to-day claims processing operations to meet SLA/TAT, productivity, and quality targets.
  • Allocate work, manage volumes, and ensure queue hygiene, balanced distribution, and timely completion of deliverables.
  • Provide floor support and real-time resolution for processing queries and escalations.

    • 2) Claims Processing Oversight (Technical & Funct...

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