• Handle incoming queries from healthcare providers via phone, email, and other communication channels.
• Provide accurate and timely information in response to provider inquiries.
• Escalate complex queries to appropriate departments or senior staff members as necessary.
• Maintain detailed records of all queries and their resolutions.
• Identify areas for improvement based on query analysis and feedback.
• Communicate clearly and effectively with healthcare providers, ensuring a high level of satisfaction.
• Collaborate with internal teams to resolve issues and provide comprehensive responses to providers.
• Keep providers informed about updates, policy changes, and other relevant information.
• Participate in training and development activities to stay current with industry standards and company policies.
• Adherence to internal procedures and guidelines, client service agreement...