Job Description
Job Overview
To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards.
Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer; Assist Management team where required, to monitor workflow, (to include telephony, electronic correspondence, mail) outstanding caseloads, processes, tasks and distribution of new claims; Be a point of contact and support for colleagues; Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLA’s; Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; en...
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