Job Description
The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims Admin (FNOL Handler) will be responsible for a range of activities, including receiving and registering claims, reviewing insurance policies, documenting claims, and coordinating with adjusters, keeping detailed record of claim-related interactions for compliance and future reference and ensuring that all work is completed accurately and efficiently.
This role is also responsible for providing exceptional support to customers through inbound calls. The Claims Admin FNOL role will assist customers with inquiries related to filing claims, submitting new claims, understanding claim requirements, and checking the status of their claims.
Key Responsibilities:
Receive and Register Claims: Handle incoming claims from policyholders via phone, email, or online portals, ensuring all necessary information is collected.
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