Claims Customer Service Representative

Description

We are hiring for one of the leading digital e-commerce marketplace platforms in the US. Recently, the company became the subsidiary of a Fortune 500 international company and we are looking to expand our services aggressively. To support our ambitious growth agenda, we are looking for creative and passionate problem solvers to join the team as Claims Customer Service Representatives.

In this role, the candidate would be the primary point of contact for customers experiencing order issues such as damaged items, missing products, expired shipments, and other claim-related concerns. The ability to investigate thoroughly, communicate clearly, and resolve cases efficiently will directly impact customer satisfaction and retention.

This position is hybrid, requiring regular in-office presence while offering some flexibility when appropriate. Experience with Zendesk, or similar service platforms, is highly preferred.

Key Responsibilities

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