Claims Analyst

Job Description

• Investigate and process claims related to lost, damaged, or delayed goods in transit.
• Gather evidence, such as pre-shipment videos and photos, to support claims.
• Work closely with WHOps and CCTV team to ensure that the set guidelines are being followed.
• Collaborate with the Logistics, Payments and Finance team to ensure all RTS Parcels for claims are properly filed and requested for wallet adjustments.
• Escalate claims to 3rd party service partners and ensure that all claims are credited to the Scommerce account.
• Assist in claim escalations and ensure proper resolution is reached.
• Prepares a comprehensive report on all status of claims and establishes a tracker for real time verification.
• Participate in the development and implementation process strategies and tactical execution

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or rela...