Job Description

Here's the Deal

The Claim Processor role provides service to customers once claims are initiated within the Maersk environment. Activities may include the following (but are not limited to):

  • Initial claim intake and customer contact

  • Fact gathering and documentation of loss details

  • Case and claim file setup within internal systems (e.g., CarrierClaims, EDP)

  • Claim status updates and customer communication

  • Coordination with internal stakeholders and external partners (e.g., delivery vendors, sub-haulers)

  • Call queue and inquiry management

  • Support other departments' claims functions as needed.

    • Responsibilities

  • This role primarily supports claims operations by performing skilled technical, administrative, and operational tasks.

  • Focus on ensuring claims are accurately documented, properly set up, and progress...

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