Claim Administrator

PURPOSE The Claim Administrator/Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and navigate program requirements.

Claim Administrators/Client Advocates protect client rights by following program requirements, maintaining precise documentation, and supporting alignment with evolving federal program policies.

They contribute to successful client outcomes through high-quality work, collaborating cross-functionally, and demonstrating empathy, and communication excellence.

JOB RESPONSIBILITIES   Serve as the primary point of contact for assigned clients; clearly         communicate expectations with compassion and professionalism.

Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality.

Accurately record and maint...