Job Description
Become the first point of IT contact for the City and Library employees. The IT Service Desk Support Specialist delivers essential support through various communication channels for tech-related inquiries.
You will be responsible for managing incidents and service requests, troubleshooting hardware and software, and ensuring that the IT infrastructure meets operational needs. Success in this role requires strong analytical skills and the ability to communicate effectively with staff at all levels to facilitate rapid problem resolution.
Key Responsibilities:
• Handle IT service requests via phone and email
• Monitor and administer user accounts and email services
• Track incident trends and provide reports to management
• Troubleshoot VPN issues for remote access
• Develop and maintain the Service Desk knowledge base
Requirements:
• Diploma or Certification in Computer Science or related
• Minimum 1 year ex...
You will be responsible for managing incidents and service requests, troubleshooting hardware and software, and ensuring that the IT infrastructure meets operational needs. Success in this role requires strong analytical skills and the ability to communicate effectively with staff at all levels to facilitate rapid problem resolution.
Key Responsibilities:
• Handle IT service requests via phone and email
• Monitor and administer user accounts and email services
• Track incident trends and provide reports to management
• Troubleshoot VPN issues for remote access
• Develop and maintain the Service Desk knowledge base
Requirements:
• Diploma or Certification in Computer Science or related
• Minimum 1 year ex...
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